Communication with Stakeholders

Everlight communicates with various stakeholders through diverse channels and continuously seeks improvement suggestions, facilitating interaction with stakeholders.

The communication situation with each stakeholder has been reported to the board of directors on June 13, 2024.

▍The communication status with various stakeholders in 2023

  • ESG Issues：

    • Operations and Profitability
    • Corporate Governance
    • Business Policies
    • Investment Plans

  • Communication Channels and Frequency：

    1. Annual Report and Annual Shareholders’ Meeting (once a year)
    2. Corporate Website and Public Information Disclosure Platform (all year round)
    3. Investor Hotline and Email (all year round)
    4. Corporate Briefing Sessions (twice a year)

  • Actions Taken in 2023：

    1. Achieve communication frequency and goals.
    2. Comply with regulatory requirements: issuing annual reports, convening shareholder meetings, and holding briefing sessions.

  • Our Responses：

    1. Continuously establish proactive and effective communication with investors, providing them with information on the company’s financial and operational status.
    2. Continuously share updates on the company’s ESG (Environmental, Social, and Governance) development and future goals with investors, and timely feedback investor opinions and expectations, such as the company’s carbon reduction goals, corporate governance, etc., to the company’s management, creating a good two-way communication.
    3. The electronic notification contract for stock affairs has been completed with CHEP. Investors can get electronic notifications of dividends and rights issues on eNotice platform through the CHEP e-handheld app or email.

  • Contact：Finance Department / Ms. Lin

  • ESG Issues：

    • Operations and Profitability
    • Green Innovation and Green Products
    • Environmental Responsibility
    • Labor Relations

  • Communication Channels and Frequency：

    1. Customer Satisfaction Survey (once a year)
    2. Customer Visits or Site Audits and Certification Audits (irregular)
    3. Agent Conference (once a year)
    4. Corporate Website, Telephone, or Email (all year round)

  • Actions Taken in 2023：

    • Successfully passed all customer/brand audits and verifications in 2023.
    • Customer satisfaction reached 92 points, exceeding the annual target (> 88 points).

  • Our Responses：

    • Held the annual distributor conference and arranged customer visits.
    • Provided various ESG supporting documents to customers and accepted on-site verification by customers.
    • Continuously met customer needs to create value together.

  • Contact Us

  • ESG Issues：

    • Operations and Profitability
    • Employee Welfare and Benefits
    • Labor Conditions
    • Labor Relations

  • Communication Channels and Frequency：

    1. Internal Meetings/Forums (Labor-Management Meeting, Management Meeting, Monthly Meeting, etc.)
    2. Committees (Environmental Health and Safety, Catering, Sexual Harassment Prevention)
    3. Interviews or Satisfaction Surveys (once a year)
    4. Suggestion Box and Bulletin Board (all year round)
    5. Welfare Committee (quarterly)

  • Actions Taken in 2023：

    • Organized internal company meetings (including monthly meetings, monthly environmental health and safety committee meetings, management meetings, and quarterly labor-management meetings) to communicate important messages.
    • Managers also conducted biannual performance appraisal interviews to care for employees’ career development and provide necessary assistance.

  • Our Responses：
    Provided diverse communication channels for employees, with designated personnel handling employee feedback promptly and taking relevant actions immediately, while ensuring strict confidentiality for whistleblowing information.

  • Contact：Human Resources Office/Mr. Tsai

  • ESG Issues：

    • Supplier Management
    • Environmental Management
    • Corporate Integrity

  • Communication Channels and Frequency：

    1. Supplier Visits or Tours and Certification Audits (irregular)
    2. Supplier Education and Training
    3. Corporate Website/Telephone/Email Communication (all year round)

  • Actions Taken in 2023：

    Conducted annual supplier questionnaire surveys based on risk level (high, medium, low), supplier category (raw materials, equipment), and collaboration relationship with suppliers (critical, major, new).

  • Our Responses：
    Results of a Questionnaire

  • Contact Us

  • ESG Issues：

    • Environmental Responsibility
    • Social Welfare

  • Communication Channels and Frequency：

    1. Personal Visits (irregular)
    2. Attendance at Community Meetings
    3. Participation in Community Events

  • Actions Taken in 2023：

    • Actively participate in community events and visits：
      Representatives from each plant visit local community leaders regularly (approximately once every quarter) to conduct community impact assessments. They also actively participate in or assist with community disaster prevention, donate epidemic prevention materials, adopt rivers, organize beach cleaning activities, and sponsor nearby primary and secondary schools.
    • Conduct satisfaction surveys in nearby communities.

  • Our Responses：

    • In 2023, there were a total of 87 communications between each plant and nearby communities. Communication topics included industrial safety (fire prevention), air quality, waste management, sponsorship of community activities/school clubs, safety joint defense drills, and participation in tree planting initiatives. Each unit earnestly communicated and has pragmatically addressed the relevant issues raised.
    • In the first quarter of 2024, each of our company’s plants conducted a “Nearby Community Satisfaction Survey” for the year 2023, sampling 21 respondents, resulting in a satisfaction score of 97.7 points.

  • Contact Us

  • ESG Issues：

    • Corporate Governance
    • Environmental Responsibility
    • Labor Relations

  • Communication Channels and Frequency：

    1. Attendance at Seminars, Workshops, Roundtable Discussions, and Conferences
    2. Submission Reviews and On-Site Audits
    3. Correspondence and Telephone Communication

  • Actions Taken in 2023：

    Representatives from Everlight attended all government-led advocacy activities to understand the company’s obligations and areas for collaboration.

  • Our Responses：
    In addition to fulfilling all legal reporting requirements and cooperating with audits, we also engage in proactive telephone communication and on-site visits.

  • Contact Us

  • Labor Relations：

    • Operations and Profitability
    • Corporate Governance

  • Communication Channels and Frequency：

    1. Personal Visits (Ad Hoc)
    2. Corporate Website (Ad Hoc)
    3. Telephone Communication (Ad Hoc)

  • Actions Taken in 2023：

    Regular participation in economic-related briefing sessions organized by banks.

  • Our Responses：
    Frequent interaction and communication with banking institutions; smooth communication via phone on weekdays.

  • contact：Financial Management Department/Ms. Hsu

  • ESG Issues：

    • Corporate Governance
    • Environmental Responsibility
    • Employee Welfare and Protection

  • Communication Channels and Frequency：

    1. Association Websites
    2. Regular Meetings
    3. Attendance at Briefings/Seminars/Workshops and Conferences
    4. Correspondence and Telephone Communication

  • Actions Taken in 2023：

    Proactively participating in advocacy activities promoted by industry associations.

  • Our Responses：
    Frequent interaction with various industry associations to maintain smooth information exchange and communication.

  • Contact Us